No-one is you and that’s your superpower
29th June 2020
A wonderful client, Victoria Green, CEO of Spenbeck, recently said:
“We are so lucky to have had NG working alongside us at this unprecedented time. They have been thoroughly proactive from the start. Whenever we’ve had questions to ask, they’ve already had the answers even though official guidance is ever changing. They’ve been working hard behind the scenes to maintain their already high level of service and I don’t think we could have asked for more from them during this difficult time for us all’’.
Ask what a Managing Agent does and you are likely to get some interesting replies. We don’t necessarily bring in the big buck fees like the agency guys, but in times of crisis, when the going gets tough, we are the ones who make sure everyone has their bread and butter (even if its not cake!)
The Managing Agent ensures that the landlord and tenant relationship is like a well-oiled machine. With the new working world more sophisticated than ever before, landlords and tenants need to work together as opposed to against each other. It’s a new partnership, and the Managing Agent is critical to that relationship.
None of us want to deal with 12 different people, having to repeat ourselves, no consistency, slow progress. The same goes with the Managing Agent – they should know the instruction inside out, from the bottom up. They should be visible, approachable, know what the tenant’s business is about, know their stuff and have that rapport.
Clients need a reliable professional dealing with their property, and those who already have that professional in place, are already in safe hands. A polite, honest professional who isn’t afraid to tackle issues head on – no matter how people may feel at the time, they ultimately remember and respect this.
We have to admit that the last 12 weeks have been very hard work for the NG Management Team, keeping a lot of balls in the air! But its been challenging for all of us, whatever business you are in. Everyone scrambled to work through their finances once lockdown hit and, come March quarter rent payment day, the challenge was very real.
We liaised with tenants and clients, to establish their position, ensuring that they had all the necessary information as to what they were entitled to. And in all cases tenants either paid their rent in full, or are in active dialogue with us about how the commitment can be met. That happens because of the positive established relationship already in place.
So, as we take a new perspective out of this unique time and move into a “new normal”, it is critically important how we adapt to the challenges which we will continue to face. Technology will play a huge part in this challenge. At NG we are thrilled to have already invested in state-of-the-art management software which allows us to work efficiently, and more importantly, remotely. This has been key in our ability to maintain our high standards and meet client expectations. Microsoft Teams and Zoom have allowed the important creative time to still take place and the team to remain focused and motivated.
It’s time to enter a brave new world; time for fight or flight – and we know which side we’re on.